Terms and Conditions

Terms and Conditions for MD Autotech

Effective Date: 23 February 2023

These Terms and Conditions govern your use of MD Autotech’s services, including booking, repairs, and any related services provided. By making a booking or using our services, you agree to these terms.

1. Booking Conditions

1.1 Booking Process

Bookings can be made via our website, phone, or email. To confirm a booking, customers must provide necessary details, such as vehicle make and model, the service required, and preferred date and time.

1.2 Booking Confirmation

Once a booking is made, you will receive a confirmation via email or SMS. If you do not receive confirmation within 24 hours, please contact us to ensure your booking is processed.

1.3 Cancellations

If you wish to cancel or reschedule a booking, please notify us at least 24 hours before the scheduled appointment. Cancellations made less than 24 hours before the appointment may incur a cancellation fee.

1.4 Late Arrivals

If you arrive more than 15 minutes late for your appointment, we may need to reschedule your service, and you may be charged a late fee.

1.5 No Show

If you fail to show up for your scheduled appointment without prior notice, we reserve the right to charge you a no-show fee to cover administrative costs and non-refundable items.

2. Services

2.1 Scope of Services

We provide mechanical repair and maintenance services as listed on our website or communicated upon booking. Services may include but are not limited to diagnostics, engine repair, brake servicing, and tyre fitting.

2.2 Estimates

We will provide an estimated cost for services before any work begins. However, due to the nature of repairs, final costs may vary. We will notify you of any significant price changes during the process.

2.3 Additional Work

If additional work is identified during the service, we will seek your approval before proceeding with any work outside of the original scope.

3. Payment Terms

3.1 Payment Methods

We accept payments via cash, credit card (Visa, MasterCard), and electronic bank transfer. Payment is due upon completion of the work.

3.2 Deposits

For major repairs or services, we may require a deposit of up to 50% of the estimated cost before work begins. This deposit is non-refundable once the service has commenced.

3.3 Outstanding Payments

If payment is not received within 7 days of service completion, we reserve the right to charge an additional late fee, right to hold the vehicle and may pursue legal action for recovery of the debt.

4. Liability and Warranty

4.1 Workmanship Warranty

We offer a warranty on the workmanship of all services. If any issues arise due to faulty workmanship within 90 days from the service date, we will correct the issue at no additional cost.

4.2 Parts Warranty

Parts used in repairs are subject to the manufacturer’s warranty. Any defects in parts will be handled according to the manufacturer's warranty policies.

4.3 Limitation of Liability

Our liability is limited to the cost of the repair or service provided. We are not liable for any indirect, incidental, or consequential damages arising from the use of your vehicle or services rendered.

5. Customer Responsibilities

5.1 Accurate Information

It is your responsibility to provide accurate and complete information about your vehicle, including its make, model, and condition, to ensure that the correct service is performed.

5.2 Collection of Vehicle

You are required to collect your vehicle on the agreed date or notify us of any changes to the pickup time. If your vehicle is left for longer than 7 days without communication, we reserve the right to charge storage fees.

6. Privacy and Data Protection

6.1 Personal Information

We respect your privacy and will handle your personal information in accordance with Australian privacy laws, including the Privacy Act 1988. Your data will only be used for business purposes, including but not limited to confirming appointments, sending service reminders, and processing payments.

6.2 Consent

By using our services, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

7. Consumer Rights

7.1 Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. If we fail to provide a service as agreed, you may be entitled to a remedy such as a repair, replacement, or refund.

7.2 Dispute Resolution

If you are dissatisfied with our services, please contact us immediately. We will work to resolve the issue promptly. If we are unable to resolve the dispute, you may refer the matter to NSW Fair Trading or an appropriate dispute resolution service.

8. General Terms

8.1 Amendments

We may amend these Terms and Conditions from time to time. Any amendments will be posted on our website and are effective immediately.

8.2 Force Majeure

We are not liable for any delays or failure to perform due to circumstances beyond our control, such as natural disasters, strikes, or other unforeseen events.

8.3 Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be resolved within the jurisdiction of the courts in New South Wales.

9. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us at:

MD Autotech

Phone: 0404718158

Email: workshop@mdautotech.com.au

Address: 2/89 Hunter Lane, Hornsby NSW 2077

Website: www.mdautotech.com.au

By booking a service with MD Autotech, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.