Privacy Policy for MD Autotech
Effective Date: 23 February 2023
At MD Autotech (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant laws in New South Wales (NSW), Australia.
1. Information We Collect
We collect personal information when you interact with our services, including when you make inquiries, request services, or enter into contracts with us. The types of personal information we collect may include:
Personal Identification Information: Full name, contact details (phone number, email address), address, and vehicle information (make, model, registration number).
Payment Information: Credit card details, payment method information, and transaction records.
Service Details: Information about the services you request, including service history, invoices, and receipts.
Technical Information: IP addresses, browser types, and operating systems for our website visitors.
2. How We Use Your Information
We use the information we collect to:
Provide you with mechanical services, including repairs, maintenance, and diagnostics.
Process and manage payments for services rendered.
Communicate with you regarding appointments, service updates, and promotions (if you have opted into receiving marketing materials).
Maintain business records and comply with legal obligations.
Improve our services and customer experience.
3. Sharing Your Information
We will not disclose your personal information to third parties unless:
You have consented: For example, if you request us to share your details with an external service provider.
We are required by law: If required by a court order or government regulation in NSW or Australia.
Third-party service providers: We may engage third-party service providers to assist in providing our services (e.g., payment processors). These service providers are bound by confidentiality agreements and are only allowed to use your information for the purposes of fulfilling their services to us.
4. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These steps include encryption, secure storage, and restricting access to only those employees and contractors who need it.
5. Retention of Your Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting purposes. After this period, we will securely delete or anonymize your information.
6. Access and Correction of Your Information
You have the right to access the personal information we hold about you. If you believe that any information we hold is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you may request that we correct or update the information. To request access or correction, please contact us using the contact details below.
7. Your Rights and Choices
Opting out of Marketing Communications: If you no longer wish to receive marketing communications from us, you can unsubscribe at any time through the contact options provided in the communication, or by contacting us directly.
Right to Withdraw Consent: You may withdraw your consent for us to process your personal information at any time, subject to legal or contractual restrictions.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any changes will be effective as soon as the revised Privacy Policy is published on our website.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your rights, please contact us at:
MD Autotech
Phone: 0404718158
Email: workshop@mdautotech.com.au
Address: 2/89 Hunter Lane, Hornsby NSW 2077
Website: www.mdautotech.com.au
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