Privacy Policy

Privacy Policy

Effective Date: November 4, 2026 

Last Updated: November 4, 2026

At MD Autotech (“we,” “us,” or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and relevant laws in New South Wales (NSW), Australia.

1. Information We Collect 

We collect personal information when you interact with our services, including when you make inquiries, request mechanical services, or enter into contracts with us. The types of personal information we collect may include:

- Personal Identification Information: Full name, contact details (phone number, email address), physical address, and vehicle information (make, model, registration number, and VIN).

- Payment Information: Credit card details, payment method information, and transaction records.

- Service Details: Information about the services you request, including service history, itemized quotes, invoices, and receipts.

- Surveillance Information: If you visit our physical workshop premises, we may collect video footage via security CCTV systems for safety, security, and loss-prevention purposes.

- Technical Information: IP addresses, browser types, and operating systems when visitors interact with our website or digital platforms.

2. How We Use Your Information 

We use the information we collect to:

- Provide you with professional mechanical services, including repairs, logbook maintenance, and technical diagnostics.

- Process and manage payments, deposits, and invoicing for services rendered via our secure workshop management systems.

- Communicate with you regarding vehicle pickup, service updates, quotes, and marketing promotions (strictly if you have opted into receiving marketing materials).

- Maintain statutory business records, comply with legal obligations, and manage warranty support.

- Improve our operational workflows, services, and overall customer experience.

3. Sharing Your Information & Third-Party Services 

We will not disclose your personal information to third parties except in the following circumstances:

- Your Consent: If you request us to share your details with an external service provider, insurer, or third party.

- Legal Requirements: If required or authorised by law, such as a court order, statutory compliance, or government regulation in NSW or Australia.

- Third-Party Service Providers: We utilise trusted third-party providers to support our operations—such as cloud-based workshop management software (e.g., MechanicDesk), accounting platforms, and secure payment processors. These providers are bound by strict confidentiality obligations and handle data only to fulfil services on our behalf.

- Overseas Data Disclosure: 

While we primarily store information within Australia, some of our third-party digital infrastructure providers (such as cloud storage, email, or workshop software platforms) may store data on servers located overseas. Where this occurs, we take reasonable steps to ensure those providers handle your data in accordance with Australian privacy standards.

4. Data Security

We take reasonable and appropriate physical, electronic, and procedural steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include encrypted data transmission, secure cloud environments, and restricting access strictly to authorised personnel and contractors who require it to perform their duties.

5. Retention of Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax compliance, or warranty reporting requirements. Once personal data is no longer required, we securely delete, shred, or anonymise it.

6. Access and Correction of Your Information 

You have the right to request access to the personal information we hold about you. If you believe any information we hold is inaccurate, out-of-date, incomplete, irrelevant, or misleading, you may request that we correct or update it. To request access or correction, please contact us using the details in Section 9.

7. Your Rights and Choices

- Opting out of Marketing: If you no longer wish to receive promotional communications from us, you may unsubscribe at any time via the link provided in those communications or by contacting us directly.

- Withdrawing Consent: You may withdraw your consent for us to process your personal information at any time, subject to legal restrictions and ongoing contractual obligations (such as uncompleted vehicle service contracts).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational changes, technological upgrades, or evolving legal requirements. Any updates will take effect immediately upon being published on our website.

9. Contact Us & Complaints Management 

If you have any questions, concerns, or complaints about this Privacy Policy, or if you would like to exercise any of your privacy rights, please contact us at:

MD Autotech

Phone: 0404718158

Email: workshop@mdautotech.com.au

Address: 2/89 Hunter Lane, Hornsby NSW 2077

Website: www.mdautotech.com.au

Privacy Complaints Process: If you have a complaint regarding how we have handled your personal information, please contact us directly with the details of your inquiry. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au