MD Autotech Terms and Conditions
Effective Date: 23 February 2023
These Terms and Conditions govern your use of MD Autotech’s services, including but not limited to bookings, vehicle repairs, maintenance, and any related services.
By making a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Please read these Terms carefully. If you do not agree with any part of these Terms, you should not use our services.
1. Booking Conditions
1.1 Booking Process
Bookings may be made via our website, phone, or email. To confirm a booking, customers are required to provide accurate and complete information, including the vehicle make and model, the service required, and the preferred date and time.
By confirming a booking, customers acknowledge that they have read and agree to these Terms and Conditions.
1.2 Booking Confirmation
Once a booking is made, you will receive confirmation via email or SMS. If you do not receive confirmation within 24 hours, please contact us to ensure your booking has been processed.
1.3 Cancellations
Customers wishing to cancel or reschedule a booking must notify us at least 24 hours before the scheduled appointment.
Cancellations or rescheduling requests made less than 24 hours before the appointment may incur a cancellation fee, which will be communicated at the time of booking.
1.4 Late Arrivals
If you arrive more than 15 minutes late for your scheduled appointment, we may need to reschedule the service. And a late arrival fee may apply.
1.5 No Show
A “no-show” occurs when a customer fails to attend a scheduled appointment without providing prior notice of cancellation or rescheduling.
In the event of a no-show, the business reserves the right to charge a $100 no-show fee. This fee is intended to cover administrative costs and any non-refundable items prepared for the appointment.
To avoid a no-show fee, customers must notify the business at least 24 hours in advance if they cannot attend or need to reschedule.
2. Services
2.1 Scope of Services
We provide mechanical repair and maintenance services, including those listed on our website or communicated to customers at the time of booking. Services may include, but are not limited to, diagnostics, engine repair, brake servicing, and aftermarket part fitting.
2.2 Estimates
2.2 Estimates
An estimated cost for services will be provided prior to the commencement of any work. No work will proceed without the customer’s prior written approval, which must be provided via SMS or email.
Estimates are provided for guidance purposes only and are based on the information available at the time of inspection. Due to the nature of mechanical repairs, additional faults, parts requirements, or labour needs may be identified once work has commenced.
Final costs may therefore vary from the original estimate. Timeframes provided are also estimates and may be affected by factors including, but not limited to:
2.3 Additional Work
If additional work is identified, parts are required, or the estimated cost is likely to exceed the amount previously authorized by the customer, we will notify the customer and obtain further written approval before proceeding.
If approval or instructions are not received within a reasonable timeframe, we reserve the right to suspend work. We will not be liable for any delays or additional costs arising from the customer’s failure to provide timely instructions or approvals.
In some cases, additional work may be required to safely complete the agreed service or repair.
2.4 Customer Acceptance of Work
Upon collection of the vehicle, the customer acknowledges that the authorized services and repairs have been completed and agrees to inspect the vehicle before leaving the premises where reasonably possible. Payment of the invoice constitutes acceptance of the work performed.
Any concerns regarding the service or repairs must be reported to the business as soon as reasonably practicable to allow the opportunity for inspection and resolution.
3. Payment Terms
3.1 Payment Methods
We accept payment via cash, credit card (Visa and MasterCard), and electronic bank transfer. Full payment is due immediately upon completion of the work. The vehicle will not be released to the customer until all amounts due have been paid in full. Late payments may incur additional fees, including storage charges, as permitted by law.
3.2 Deposits
For major repairs or services, a minimum deposit equal to the estimated cost of required parts may be required prior to the commencement of any work. In some cases, this deposit may be up to 50% of the total estimated cost.
Deposits are non-refundable once work has commenced or parts have been ordered specifically for the customer’s vehicle. This includes, but is not limited to, parts that are special-order, custom, or non-returnable by the supplier.
Any increases in supplier pricing or costs beyond our control may be passed on to the customer. In such cases, additional written approval will be required prior to proceeding with the work.
If the customer cancels the service after parts have been ordered, the customer remains liable for the full cost of non-refundable parts and any associated restocking or handling fees.
In the event that a vehicle remains uncollected after work is completed and payment is outstanding, the business reserves the right to retain the vehicle until all amounts due are paid in full. Extended non-collection may result in additional storage fees or, where permitted by law, the business may take further action to recover costs, including disposal or sale of the vehicle.
3.3 Outstanding Payments
If full payment is not received within 7 days of service completion, the business reserves the right to:
The customer acknowledges that failure to pay within the specified timeframe may result in additional costs, including storage fees, collection costs, or legal expenses incurred in recovering the debt.
4. Liability and Warranty
4.1 Workmanship Warranty
We provide a warranty on the workmanship of all services performed. If a defect arises due to faulty workmanship within 90 days from the date of service, we will, at our discretion, repair or correct the issue at no additional cost.
This warranty does not cover faults resulting from misuse, neglect, accidental damage, normal wear and tear, or modifications made by the customer or third parties.
4.2 Parts Warranty
Any parts used in repairs are covered by the manufacturer's or supplier’s warranty. The business is not responsible for defects in parts that are outside our control. Customers should refer to the manufacturer’s warranty for coverage, claims, and remedies.
4.3 Customer-Supplied Parts
Where a customer chooses to supply their own parts for installation, the business accepts no responsibility for the quality, suitability, compatibility, or warranty of those parts.
Any customer-supplied parts are installed strictly at the customer’s request and risk. Our workmanship warranty applies only to the labour performed during installation and does not extend to the supplied parts themselves.
If a customer-supplied part is found to be incorrect, defective, or fails after installation, any additional labour required for diagnosis, removal, replacement, or reinstallation will be charged at the business’s standard labour rates.
The business reserves the right to refuse installation of any customer-supplied parts that are considered unsuitable, unsafe, or incompatible with the vehicle.
4.4 Limitation of Liability
Our liability is strictly limited to the cost of the repair or service provided.
We are not liable for any indirect, incidental, or consequential damages, including but not limited to loss of use, loss of income, transport costs, or other related expenses.
Nothing in this section limits rights that cannot be excluded under applicable consumer law.
4.5 Warranty Claims
Customers must notify us promptly of any warranty claim and provide reasonable access to the vehicle for inspection or repair. Any repairs or adjustments made without our prior approval may void the warranty.
5. Customer Responsibilities
5.1 Accurate Information
Customers are responsible for providing complete and accurate information about their vehicle, including make, model, and condition, to ensure that the correct service is performed. The business is not liable for any issues arising from incomplete, inaccurate, or misleading information provided by the customer.
5.2 Collection of Vehicle
Customers are required to collect their vehicle on the agreed date or notify the business promptly of any changes to the collection time.
If a vehicle is not collected within 1-2 days of being advised it is ready, and no prior contact has been made, the following will apply:
Customers agree to these storage fees and the business’ right to retain the vehicle when authorizing any work.
If a vehicle remains uncollected for an extended period, and all reasonable efforts to contact the customer have been made, the business may take further action under the Uncollected Goods Act 1995 (NSW), including providing written notice to the customer and, where permitted by law, disposal of the vehicle to recover outstanding amounts.
5.3 Customer Conduct
6. Privacy and Data Protection
6.1 Personal Information
We respect your privacy and handle all personal information in accordance with the Privacy Act 1988 (Cth) and other applicable Australian privacy laws. Personal information collected may include, but is not limited to, your name, contact details, vehicle information, and payment information.
Your personal information will only be used for legitimate business purposes, including:
6.2 Consent
By using our services or providing personal information, you consent to the collection, use, and disclosure of your personal information as outlined in this policy and our full Privacy Policy. You may access or request correction of your personal information at any time.
6.3 Data Security and Third Parties
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorized access. Your information may be shared with trusted third parties only when necessary to provide our services (e.g., payment processors, suppliers, or service partners) and will always be handled in accordance with privacy laws.
7. Consumer Rights
7.1 Australian Consumer Law
Our services are provided in accordance with the Australian Consumer Law (ACL) and include guarantees that cannot be excluded. If we fail to provide a service as agreed, you may be entitled to a remedy, which may include repair, replacement, or refund, depending on the circumstances. These statutory rights are in addition to any other rights you may have under law.
7.2 Dispute Resolution
If you are dissatisfied with any aspect of our services, please contact us as soon as possible. We will make all reasonable efforts to resolve your concerns promptly and fairly.
If we are unable to resolve the dispute directly, you may refer the matter to NSW Fair Trading or another appropriate dispute resolution body.
8. General Terms
8.1 Amendments
We may amend these Terms and Conditions from time to time. Any amendments will be posted on our website and are effective immediately.
Continued use of our services after amendments are posted constitutes acceptance of the updated Terms and Conditions.
8.2 Force Majeure
We are not liable for any delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, industrial disputes, power outages, or other unforeseen events.
8.3 Severability
If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
8.4 Entire Agreement
These Terms and Conditions, together with any agreements or documents referred to herein, constitute the entire agreement between the customer and the business and supersede all prior agreements, representations, or understandings.
8.5 Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms will be subject to the exclusive jurisdiction of the courts in New South Wales.
8.6 Notices
Any notices or communications required under these Terms must be in writing and may be delivered via email, postal mail, or other reasonable method. Notices are deemed received when delivered to the contact details provided by the customer.
9. Contact Information
For any questions or concerns regarding these Terms and Conditions, or any aspect of our services, please contact us using one of the following methods:
MD Autotech
Phone: 0404 718 158
Email: workshop@mdautotech.com.au
Address: 2/89 Hunter Lane, Hornsby NSW 2077
Website: www.mdautotech.com.au
We aim to respond to all enquiries within 2 business days.
By using MD Autotech’s services, including making a booking or allowing work to be carried out, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
These Terms and Conditions are effective as of 23rd February 2023. It is the customer’s responsibility to review the Terms regularly.
Copyright © 2026 MD Autotech - All Rights Reserved.
Repairers Licence: MVRL61680
Refridgerant Trading Authorisation: AU064664
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